AT YOLA WE OFFER:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

MAIN RESPONSIBILITIES:

HR Business Partner (HRBP) is responsible for overseeing all Human Resources operations in Assigned Business Units and ensure they’re aligned with business objectives.

• Serves as primary point person and consultant for all Human Resources matter for the Assigned Business Units
• Provides day-to-day guidance to managers and employees on all performance related issues (including performance evaluation, career development, promotion, recognition and rewards, and disciplinary actions)
• Provides guidance and input on Business Units restructure, workforce planning and successor planning.
• Works closely with management and employees to improve work relationships, build morale, increase productivity and employee engagement.
• Make yearly headcount planning/ budget and control the headcount/ budget
• Together with Recruitment/ Employer Branding to attract, select the best fit talents for Business Units and retain talents. Follow up onboarding program.
• Identifies training needs for Business Units. Follows up to ensure training objectives are met.
• Provides insightful reports and analysis of essential HR data to Business Leaders. Recommends enhancements as necessary.
• Participate in common HR projects

REQUIREMENTS:

• Bachelor degree is a must.
• 2-3 years of experience in HR general/ HRBP/ Recruitment
• Good at English Communication
• Proficiency in MS Office
• High level of discretion in dealing with confidential and sensitive information

JOB DESCRIPTION

• Build up talents pool for specific position by developing new and/or optimizing current channels with online platforms such as Facebook ads, Google Adwords,... as well as offline events/activities with strategic recruitment partners (universities, groups,...);
• Maintain good relationship with universities;
• Produce and maintain content/photo/video execution for facebook fan page and other branding channels;
• Evaluate and launch new and emerge recruitment channels, tools, and marketing outreach strategies;
• Plan and organize internal engagement activities (company meeting, corporate culture,…)

JOB REQUIREMENT

• 0-1+ year in Employment Branding/Digital Marketing;
• Passion in HR/employer branding career development; 
• Can-do attitude;
• Smart and active learning;

Please send us your application to ngoc.nhm01@yola.vn

AT YOLA WE OFFER:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

JOB DESCRIPTION

• Incharge the class(es) at centers/ branches
• Cover class in case of EA’s urgent absent.
• Manage and arrange working shifts for EA.
• Recruit EA for centers/ branches if needed.
• Coach and ensure EA quality at centers/ branches
• Receive and resolve requests and complaints under SCC/CC supports.
• Admin tasks: EA’s payroll (Monthly)
• Other tasks assigned by EA Trainer

JOB REQUIREMENT

• Strong preference is given to individuals with experience in teaching
• Good PC skills in MS Office
• Good English skills: require IELTS 6.0 or equivalent
• Working hours: Shifts

Please send us your application to ngoc.nhm01@yola.vn

AT YOLA WE OFFER:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

JOB DESCRIPTION

• Record and account for stock and equipment importation, storage and distribution
• Order office, cleaning and other center supplies
• Collect course fee payments and issue receipts
• Daily/scheduled deposit of cash collected to HO account
• Manage, disburse, reimburse and reconcile center petty cash, monthly staff budget, and monthly center activities budget
• Organize, coordinate and facilitate center activities
• Filing of contracts, documents and VAT invoices
• Coordinate center marketing activities and YOLA campaigns with Center Manager/Supervisor and relevant HO personnel
• Coordinate with Security and Cleaning staff to maintain center facilities and related equipment: clean, tidy, workable.
• Coordinate with Security and building management to ensure center security and student safety
• Ensure that center facilities, equipment, First Aid Kit and fire protection system are in optimum condition – any depletion, fault, degradation or breakage are quickly fixed or replaced
• Lead Occupational Health and Safety in the center and carry out prevention measures
• Manage related administrative issues, assist center staff to de-escalate and resolve complaints wherever possible
• Identify opportunities for center improvement, work process improvement and optimum service delivery to customers
• Uphold company values and ethics and strictly follow company policies and management directives
• Share Best Practices with other staff members and fellow centers
• Perform administrative tasks as assigned by Center Manager and Director of Centers
• Assist other center and YOLA staff as needed

JOB REQUIREMENT

• Minimum Bachelor Degree – preferably in Accounting/Finance or Administration
• Good command of both Vietnamese and English
• At least 1 year’s working experience. Strong preference is given to individuals with customer-facing or administrative experience in education and/or service industry
• Strong customer service mindset, results-driven and striving for work excellence
• Excellent administrative skills, good with numbers, record-keeping and attention to detail
• High moral ethics and professional workplace behavior
• Clean and tidy in appearance and has high grooming standard
• Good organizational, planning, administration, reporting and analytical skills
• Good communication, interpersonal style, solution-driven and problem-solving skills
• Good PC skills in MS Office, particularly Excel

Please send us your application to ngoc.nhm01@yola.vn

AT YOLA WE OFFER:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

JOB DESCRIPTION

• Call to potential customers from the list of potential students provided by the company.
• Consult potential students about learning program: JUNIOR, IELTS, TOFEL, SAT… and convince students to show up at learning centers.
• Update potential students’ feedback about courses and manage list of potential students.
• Ensure qualitative and quantitative KPIs.
• Other tasks assigned by Line Manage

JOB REQUIREMENT

• Good communication skills
• Strong negotiation and persuasion skills
• Hardworking, quick - learning and inquisitive

Please send us your application to ngoc.nhm01@yola.vn

AT YOLA WE OFFER:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

JOB DESCRIPTION

• Calculate, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organization
• Clarify any questionable invoice items, prices or receiving signatures
• Obtain proper information and/or data regarding invoice payments
• Assemble invoices to be completed for payment
• Verify and calculate all extensions and totals on invoices (calculating and taking discounts when applicable),
• Review invoices and requisitions for satisfactory payment approval
• Check vendor files for any previous payments and assign voucher numbers
• Maintain copies of vouchers, invoices or correspondence necessary for files
• Prepare vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures
• Type periodic reports and other records
• Reconcile bank statements

JOB REQUIREMENT

• University or College Degree of Accounting or Finance major;
• Good in English communication;
• 4-6 years year experience in the same role;
• Administrative writing skills, reporting skills.
• Negotiation, Problem-solving, Organization, Networking & relationship building, Adaptable and flexible
• Strong knowledge about AP

Please send us your application to ngoc.nhm01@yola.vn

AT YOLA WE OFFER:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

JOB DESCRIPTION

• Responsible for training, managing consulting quality, and services of Education Consultant team.
• Ensuring clients are fully consulted about each course according to company procedures.
• Managing and leading team members to provide great services and great experiences for Yola customers.
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Working with the sales and marketing team to drive sales forward.
• Monitoring & reporting on standards & performance targets.
• Assisting Center Manager/ Center Supervisor in the operation of the Center.
• Performing other tasks requested by the Center Manager.

REQUIREMENTS:

• 3+ years of sales experience, and 2+ years of management experience
• Having experience in sales, customer services in other educational organizations or English centers is a plus
• Having knowledge of Academic English/ English for exam preparation is an advantage
• Having experiences in managing and supervising
• Ability to work night shifts (2-3 times/week)
• Be able to work under high pressure

Please send us your application to ngoc.nhm01@yola.vn

AT YOLA WE OFFER:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

JOB DESCRIPTION

• Coordinate with Center of survey and training-needs analysis to develop training plans for Sales/Customer Care teams
• Train professional knowledge and skills to Sales/Customer Care employees
• Develop and execute plans to monitor and report on Sales/Customer Care team’s performance
• Monitor and evaluate the current performance of Centers’ Sales/Customer Care team to identify gaps in skills and propose corresponding training plan
• Execute approved Sales/Customer Care training plan
• Onboard new Sales/Customer Care teams directly
• Develop review sessions after onboarding and monitor employees' practice afterward
• Develop training curriculum
• Update and report on training activities weekly, monthly and annually.
• Develop tools to measure employee’s ability

REQUIREMENT

• Minimum Bachelor Degree
• At least 1 to 2 year’s working experience as a Trainer or Sales Trainer. Strong preference is given to individuals with experiences in education field
• Good PC skills in MS office and other program supporting the training process

Please send us your application to ngoc.nhm01@yola.vn

AT YOLA WE OFFER:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

JOB DESCRIPTION: 

• Conduct research and collaborate with key stakeholders to develop strategies for curriculum development of English courses, including but not limited to EFL, Test Prep (IELTS, TOEFL, SAT, ACT) and young learner courses.
• Assist with the planning, development, implementation, and revision of curriculum in keeping with best practices.
• Develop and review learning objectives and goals for existing and new curriculums.
• Develop and review assessment criteria & materials to ensure alignment with objectives & goals.
• Assist with teacher training on new curriculum materials and related teaching methodologies.
• Monitor ongoing feedback related to curriculum materials to ensure adherence to standards.
• Coordinate with other departments (Marketing, Educational Consultants, Course Coordinators, etc.) in their operations and projects related to curriculum materials.
• Other curriculum research and development projects as directed.

REQUIREMENTS:

• A Bachelor’s Degree or higher in TESOL, English Linguistics, Education or a related field, preferably from either a highly accredited overseas university or a top domestic university such as University of Social Sciences & Humanities or University of Pedagogy.
• At least 2 years of experience in English teaching and/or curriculum development. Familiarity with EFL, test prep (IELTS, TOEFL, SAT, ACT) and/or young learner courses is a plus.
• Strong research and analysis skills using various methods including but not limited to survey/evaluation tools, Internet, and reference materials.
• Strong organizational, planning, and project management skills.
• Strong sense of ownership and ability to work independently in a multi-task environment as well as part of a team.
• Demonstrated mastery of written and verbal English.
• Detail-oriented with excellent proofreading/editing/revision skills.
• Proficient in MS Office (Word, Excel, PowerPoint) and Adobe Photoshop.

Please send your application to ngoc.nhm01@yola.vn

JOB DESCRIPTION: 

Develop OpenEdX project for Yola. Improve project for working more effectively, design and develop new features. Support another team using this product

• Work in long term product
• Work with other teams to align the business requirements
• Work out a solid and simple technical design
• Write quality, modular code to make sure the stable
• Work with other teams to fix bugs
• Improve, develop and maintain application using Python / Django
• Help other teams to support the app

REQUIREMENTS:

• 4 years of experience with Python, Django, Javascript, and HTML
• Good knowledge about Relational Database, such as MySql
• Having experience with OpenEdX is a big advantage
• Familiar with Linux environment
• Make clean, logical and reusable code with good comments. Modify and optimize the application for working more stable and effective
• Have passion for development and willing to learn new technology
• Able to working independently (small team)

Please send your application to ngoc.nhm01@yola.vn

At YOLA We Offer:

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• A clear career path and development plan for progress into senior positions

Job Description

• Customer consultation, tailoring of course to customer needs, calculate and inform course price
• Manage customer walk-ins, telephone and email inquiries
• Coordinate class opening and scheduling with other Education Consultants, Center Coordinators and other related personnel to ensure maximum efficiency
• Provide excellent after-sales service and regular follow-up to maintain high customer satisfaction
• Develop strong relationships with customers to maximize referral and renewal opportunities
• Take excellent care of students and build trust with parents to foster customer loyalty
• Show passion and commitment to ensure students reach their educational goals
• Maintain center facilities and related equipment: clean, tidy, workable
• Manage center issues, receive student/parent feedback and complaints and de-escalate and resolve wherever possible
• Identify opportunities for center improvement, work process improvement and service delivery to customers
• Uphold company values and ethics and strictly follow company policies and management directives
• Share Best Practices with other staff members and fellow centers
• Perform tasks as assigned by Center Manager and Center Supervisor
• Assist other centers and YOLA staff as needed

Requirements 

• Minimum Bachelor Degree
• Good command of both Vietnamese and English
• At least 1 year’s working experience. Strong preference is given to individuals with customer-facing experience in educational sales and/or service industry
• Strong customer service mindset and striving for sales and service excellence
• Results driven with determination to achieve sales targets and KPIs
• High moral ethics and professional workplace behavior
• Clean and tidy in appearance with high grooming standard
• Good organizational, planning, complaint handling and problem solving skills
• Good communication, interpersonal and analytical skills
• Good PC skills in MS Office, particularly Excel

Please send your application to ngoc.nhm01@yola.vn

JOB DESCRIPTION: 
● Manage and allocate tasks for team members.
● Training and coaching members.
● Evaluate team members performance.
● Recruit and supervise collaborators.
● Check attendance and process payroll for team members.
● Coordinate with other departments for related tasks.
● Control service quality
● Receive and respond to complaints from parents and students.
● Manage and control the quality of Center’s events/club.
● Organize and manage classes.
● Regularly take care of students and ask for parents’ feedbacks.
● Regular monitor students progress.
● Ensure students retention as targets.
● Other tasks assigned by Center Supervisor or Center Manager.

REQUIREMENTS:
● Good English communication
● Bachelor’s degree
● At least 2-year-working experience in control service quality and customer care management or one-year working experience with the equivalent position.
● Management skill.

SKILLS:
● Good communication and problem-solving skill.
● Good customer care skill.
● Be able to make plans for team and track plans.
● Teamwork.
● Computer and office skills.
● Patience, good attitude, passion, and dedication.

Please send your application to ngoc.nhm01@yola.vn

Requirements:
● Collaborate with other team members to conduct Center’s tasks.
● Receive and respond to complaints from parents and students.
● Participate in Center’s events.
● Organize and manage classes.
● Regularly take care of students and ask for parents’ feedbacks.
● Regular monitor students progress.
● Ensure Center’s re-enrollment rate as Line Manager requires.
● Monitor and support teaching staff.
● Weekly report to managers or urgent inform if necessary.
● Implement other tasks as CM/CS requires.
Qualifications:
● Good English communication
● Bachelor’s degree
Prefer:
● One year experience in service quality and customers care
● Understanding on customer needs.
Skills:
● Good communication and problem-solving skill
● Good customer care skill
● Be able to work in a team
● Computer and office skills
● Passion, patience, good attitude, dedication

Please send your application to huy.nq01@yola.vn