Working location: Binh Tan Dist., HCMC

• Customer consultation, tailoring of course to customer need, calculate and inform course price
• Manage customer walk-ins, telephone and email inquiries
• Coordinate class opening and scheduling with other Education Consultants and Supervisor/Manager
• Provide excellent post-sales service and follow-up to maintain high customer satisfaction
• Manage center issues, receive student/parent feedback and complaints and de-escalate and resolve wherever possible
• Identify opportunities for center improvement, work process improvement and service delivery to customers
• Perform tasks as assigned by Center Manager and Center Supervisor
• Assist other center and YOLA staff as needed

• Minimum Bachelor Degree
• At least 1 year work experience. Strong preference is given to individuals with customer-facing experience in education and/or service industry
• Strong customer service mindset, results-driven and striving for work excellence
• High moral ethics and professional work-place behavior
• Clean and tidy in appearance and has high grooming standard

• Degree: College
• Age: Not limit
• Fulltime

Please send your application to recruitment@yola.vn

• A set of unique and effective learning products and support services catering to the learning needs of our students
• A strong internal personal and professional support network
• An exciting, close-knit, fun and professional working environment
• Job diversity and opportunity to learn new skills
• A clear career path and development plan for progress into senior positions

Job Description

• Manage new class openings with input from Education Consultants, Center Manager and Head Teacher
• Follow, update, and report on students’ learning progress to parents
• Act as contact point for parents and teachers in communicating students’ learning progress
• Oversee, track and resolve issues related to class operations and requests from customers – parents and students
• Provide assistance to Teachers, Head Teacher and Education Consultant teams as necessary
• Coordinate and facilitate Midterm/Final/Retest/Make-up Tests
• Develop strong relationships with parents and students base on trust
• Assist other centers and YOLA staff as needed

• Minimum Bachelor Degree
• Good command of both Vietnamese and English
• At least 1 year’s work experience. Strong preference is given to individuals with customer-facing experience in education and/or service industry and strong organizational skills
• Strong customer service mindset, results-driven and striving for work excellence
• Good communication, interpersonal, analytical, planning and proactive problem-solving skills
• Good PC skills in MS Office, particularly Excel

• Age: Not limit
• Fulltime

Please send your application to recruitment@yola.vn

· In charge of the ongoing market research (real estate, demographic, competitor activities, demand size from local schools) in the assigned market to identify target areas for expansion.

· Develop and leverage on the network of real estate brokers/developers/landlords to identify potential sites.

· Maintain a streamlined site acquisition pipeline to achieve the center expansion target.

· Negotiate directly with the brokers and landlords on lease terms, project requirements & drafting the lease contract.

· Collaborate with legal team to legally qualify each potential site.

· Manage the site assessment process to develop new center proposals. Each new center proposal consists of a technical site assessment, a financial site assessment (lease terms, OPEX and CAPEX budgets) and an assessment of the local demand.

· Provide BE Project Manager and Center Management team the communication support with landlords to resolve issues related to the centers.

· Regularly follow up with Center Management team and BE Project Manager to identify & execute support actions to ensure all new centers achieve their sales targets in the first six months.

· Conduct an annual performance analysis of all training centers in the assigned market and prepare proposals for relocation or expansion of existing centers.

· Participate in the process to develop new center concepts and new business models.

·         Bachelor Degree (technical programme is preferred).

·         At least 5 years of experience working for a retail/service chain, with at least 3 years directly leading a team to develop new stores/locations.

·         Familiar with the local education market is a plus.

·         Good understanding of the local real estate market.

·         Working experience in market research.

·         Understanding of business financial models.

·         Excellent verbal & written communication skill.

·         Solid organizational skills including attention to detail and multitasking skills.

• Degree: College
• Age: Not limit
• Fulltime

Please send your application to recruitment@yola.vn